Refund and Return Policy

Thank you for shopping at Shoppyno. We strive to ensure your satisfaction with every purchase. Please read our refund and return policy carefully.

1. Eligibility for Returns:

   To be eligible for a return, the following conditions must be met:

   • The item must be unused and in the same condition that you received it.
   • The item must be in its original packaging.
   • You must request a return within 14 days of receiving your order.
   • You must provide proof of purchase, such as an order number or receipt.

   Certain items are not eligible for return, including:

   • Perishable goods
   • Personal care items
   • Custom-made or personalized items

2. How to Initiate a Return:

   To initiate a return, please follow these steps:

   • Contact our customer support team at [Your Company Email Address] to request a return.
   • Provide your order number, the item(s) you wish to return, and the reason for the return.
   • Our customer support team will review your request and provide you with instructions on how to return the item(s).

3. Return Shipping:

   You are responsible for paying the return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Inspection and Processing:

   Once we receive your returned item(s), we will inspect them to ensure they meet the eligibility criteria outlined in Section 1. If the item(s) are approved for return, we will process your refund or exchange.

5. Refunds:

   If you are approved for a refund, the refund will be processed to your original method of payment. Please allow [Number] business days for the refund to appear in your account. Shipping costs are non-refundable.

6. Exchanges:

   If you are approved for an exchange, we will ship the replacement item(s) to you as soon as possible. You may be responsible for paying any price differences or additional shipping costs.

7. Damaged or Defective Items:

   If you receive a damaged or defective item, please contact our customer support team at [Your Company Email Address] within 7 days of receiving your order. We will provide you with instructions on how to return the item(s) for a replacement or refund.

8. Non-Returnable Items:

   The following items are non-returnable:

   • Gift cards
   • Downloadable software products
   • Items that have been used or altered
   • Items that are not in their original packaging

9. Contact Us:

   If you have any questions or concerns about our refund and return policy, please contact our customer support team at [Your Company Email Address].

10. Changes to This Policy:

    We reserve the right to modify or update this refund and return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.